Industry Action Plan on Transport Canada Level of Service Issues

Transport Canada is experiencing many changes as a result of its internal reorganization and with the introduction of Safety Management Systems (SMS) this has had a serious impact on the level of service and the way services are rendered to industry. Association members experiencing Program Validation Inspections (PVI) have related many troubling experiences which have caused many of us to be very concerned about transport Canada's level of service and its ability to meet demands necessary to support the business of aviation. While no one questions Transport Canada's dedication to serving the Canadian air transport community, there is a growing concern that the department's operations face challenges with limited experienced human resources, significant structural changes and responsibilities and deep budget cuts which are hindering the department's ability to deliver the level of service the aviation and aerospace industry requires.

Joining ATAC for this first such assembly of the aeronautics community were the Aerospace Industries Association of Canada (AIAC), the Airline Pilots Association (ALPA), the Canadian Business Aviation Association (CBAA), the Canadian Owners and Pilots Association (COPA), the Canadian Airports Council (CAC), the Helicopter Association of Canada (HAC), the Manitoba Aviation Council (MAC), the Northern Air Transport Association (NATA), the Saskatchewan Aviation Council (SAC), and the Floatplane Operators Association (FOA).

The assembled industry association representatives studied recommendations tabled by the participating associations. These discussions lead to a final set of 21 recommendations which were grouped under three major axes of an Action Plan. Industry unanimously recommended that the department adopt the following axes as the foundation to better meet the demand for services in the context of SMS and the optimization of Transport Canada resources.