On December 18, 2020, the Minister of Transport wrote to the CTA's Chair and CEO to indicate that he intends to issue a Direction giving the CTA the authority to establish an obligation for airlines to provide a refund when there is a flight cancellation for reasons outside of the airline's control and the airline cannot complete the passenger's itinerary within a reasonable time. The letter also raised the possibility of extending this requirement to lengthy delays outside airlines' control.
With this direction, the CTA will be able to take action to fill the gap that became obvious after the onset of the pandemic and the collapse of air travel.
CTA, January 6, 2021 The CTA issued a consultation document entitled Consultation paper: Development of new airline refund requirements. The deadline for submitting comments was March 1, 2021.
We invite you to read ATAC’s formal comments on new obligations for airlines.